Anonymous
map-marker Youngstown, Ohio

Charge for item I was not supposed to be charge for

I placed my order Wayback in October I was informed that some of my stuff is no longer available! My one item was supposed to be free when I ordered six items. Now I got charge for it which is not fair because it's not my fault that you're out of sto
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Arlene B Bod

Checking on items I must have ordered and I'm being charged for

I'm being charged for $ 14.95 twice on 10/11 &;; 11/09 As far as I know I only ordered a girl Gnome and nothing else. I need to know what I ordered before I order again. Thank you Arlene Benefield -----1308nSE CR 2090 Corsicana TX. 75109
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Loss:
$30

Preferred solution: Answers to what I'm being charged on my Discover account for the dates of 10/21 and 11/09. Sorry I don't think I ordered any time but once and that was a girl gnome with sunflowers. Both amounts were $ 14.95 ???

User's recommendation: It will depend on my getting answer to my question above.

Trinette H

They are horrible

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They have all new CSR's - who don't speak English, don't know the system, don't even know a billing address. This company refuses to allow my e-mails or letters to go to the President. Told me they have not received any of my payments, yet were cashed by my bank. They lie, they lie, they lie. Erica Tellez is the right hand gal to the President. She gives BS answers, back paddles when confronted and then says,I've answered your questions to avoid any further conversations. BBB has then at a 1.19 rating and yet does nothing about this wretched company.
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Preferred solution: Apology

User's recommendation: Shop elsewhere

Tasha N Mas

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Verified Reviewer

Need to cancel order

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Said they can't cancel order has not even been processed to ship. One of the cancellation are a back order, I would really appreciate if you guy's would let me cancel this order thanks so much
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Loss:
$51
Pros:
  • Good prices

Preferred solution: Full refund

User's recommendation: Don't order

marlene j Zgm

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Verified Reviewer

Refund

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delayed refund would like as soon as possible ordered the wrong thing you had already charged my account I canceled that order and reordered but no refund on the first order
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Pros:
  • Ease of ordering
Cons:
  • Bad refund policy

Preferred solution: Full refund

User's recommendation: make sure you order the right things first time

Lynn S Afk

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Verified Buyer
|

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Verified Reviewer

Bad business practices

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LTD Commodities - Bad business practices
Original review Mar 25, 2021
I ordered items and paid with PayPal. LTD Commodities shipped the items then, 4 months later, told me I had to pay via check or credit card. They didn't charge my order to PayPal. PayPal shows no declined transactions. Customer service was not available several times and when I did get in touch I was told customer service couldn't see the details of my transaction, just send the check!
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Preferred solution: I have tried for a solution, I paid the bill and I will never use them again.

User's recommendation: Go somewhere else to shop, it's not worth the hassle.

Anonymous
map-marker Detroit, Michigan

Still waiting on a refund, items returned 9/21/21

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Finally received a refund, but still remaining item would cost more to return than the item purchased, and the item ordered isnt available until December. So no, issues aren't resolved. Very poor service. Won't order another thing from your scam company
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User's recommendation: DONT ORDER FROM THIS COMPANY

Anonymous
map-marker Detroit, Michigan

Very poor customer service and return policy

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I made an order beginning September, one item not available until mid December. when I requested cancel, I had to pay return shipping, plus had to pay $10 for return label, and, they deduct more shipping amt from my refund I will NEVER order from this scam company again
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User's recommendation: DO NOT ORDER FROM THIS COMPANY

Rishi Czq
map-marker Charlotte, North Carolina

Hello! I adore your products until I was sent mismatched items!!!!!!

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Hello! I'm Savannah Woodard, and loyal customer. I ordered the complete Sunflower Bedroom Ensemble Set. I ordered 1 valance instead of 2. Conf#106960**** came today 9/4, and the valance doesn't match!!!! please contact me at 704-833-****. Customer Service won't help me!!!!!
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Anonymous

Peed off

You need to quit sending our phone calls over seas cant unde stand me and get cut off half way through the order. We called 6 times in on day. I told my wife dont order no wore from you
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Anonymous
map-marker Waukesha, Wisconsin

Charges on my credit card

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This company was charging me monthly - I called my credit card company to dispute the charges and told them I would not pay the amount charged by this non-reputable company. Do not order from them. SCAM type company.
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User's recommendation: do not order - if you do they will charge you monthly 14.95

Michael R Gmm

Incompetence of Marie

I want to see if Marie is doing her job correctly. When I interacted with her she seemed to know what she was doing. I felt as though she knew what she she was doing but was incredibly disorientated and I could tell she was mumbling her words. I had to repeat myself many times and she had a hard time understanding what I was saying.
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Loss:
$1260

Preferred solution: Full refund

David L Cfz

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Verified Reviewer

Order # 106896****

I placed this simple order (3 small items) last Sunday, July 11th. Your website still indicates it is preparing to ship. I've never received this slow of service from LTD in the past. What is going on??? Thank you. David Loker Order number: 106896****
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Preferred solution: Deliver product or service ordered

Theresa E Qtc

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Verified Reviewer
| map-marker Lincolnshire, Illinois

No American Customer Service available

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I called about 8 or 10 times today and all I could get were people in foreign countries that do not speak clear English. I do not wish to discuss private matters with people not in America. When I ask to speak to an American I should be transferred immediately and not back have told I have tcall back. ccall
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Pros:
  • No pros

Preferred solution: I asked for an American and it shouldn't be an impossibility to transfer me to one instead of making call backs 8 or 120 times. I can buy from anyone, I don't need this.

User's recommendation: Do not buy from LTD if you want an American on the phone,. yoiu can't get one easily. I finally called corporate .

Anonymous
map-marker Long Beach, New York

Bad website

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Cant get tracking info cant initiate their chat feature and they have no customer service email Website is not user friendly
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