Anonymous
map-marker San Antonio, Texas

Overcharged

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I paid my bill they charged me twice what i owed after waiting days they finally put my over payment back and sent me a bill as if they hadnt been paid .
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User's recommendation: Send em a check or money order

Donna H Rmb

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Verified Reviewer

Very poor customer service

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Placed an online order and received only 1 item. Ordered 5 plants that were to be shipped directly from the manufacturer.Made 2 phone calls to customer service and still have no idea when my plants are coming. They have nothing to do with shipping of plants. They got their money and I have nothing!!!!!!BUYER BEWARE
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Cons:
  • Lack of customer service
  • Slow delivery

Preferred solution: Deliver product or service ordered

User's recommendation: Buyer beware

Debbie S Zaq

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Verified Reviewer

On returning item

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LTD Commodities - On returning item
LTD Commodities - On returning item - Image 2
My pillow (the snowman) came delivered with a ripped seam which now the stuffing is showing. I ordered a reindeer as well. Both pillows red and black. You dont have another set so I dont want to return if no replacement..
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Loss:
$10

Preferred solution: Full refund

Harish J

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Verified Buyer
|

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Verified Reviewer

Faulty product

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LTD Commodities - Faulty product
The AC stopped working within 1 year of purchase. Since 2nd May I've raised a complaint, they took the AC, but it stopped working again. Now it's been 12 days of sheer misery. Purchased it for my Dad who's on Dialysis. No response from service center, only fake promises on social media. Really sorry state of customer care and service management.
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Pros:
  • Ease of ordering
Cons:
  • Slow delivery
  • False advertisement

Preferred solution: Let the company propose a solution

User's recommendation: DON'T BUY VOLTAS EVER

Tina D Fek

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Verified Reviewer

Return/Refund

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Placed an order in Nov. 2020. Inflatable Red Truck quit working before Christmas. We returned this item (in Dec.), along with another item. But, LTD marked down the incorrect red truck (a metal solar stake) was being returned. I've called every month since I discovered the error, and I'm still trying to get the $90.00 that they owe me. They make it sound like it's my fault. Today they actually said that I could have returned the metal stake but that I'm asking for a refund for the inflatable. PLEASE - I have better things to do than be on the phone with LTD for an hour and argue with people who have no idea what they're talking about.
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Loss:
$90
Cons:
  • Lack of customer service
  • Return policy

Preferred solution: Full refund

User's recommendation: Not sure I will EVER order from this company again!!!

Anonymous
map-marker Salt Lake City, Utah

Poor shipping service with FedEx

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Way to long to receive order when shipped with FedEx. I personally would never use FedEx. Service might be good in other areas, but sucks getting to Salt Lake City, UT
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User's recommendation: Complain to LTD to get a better shipping carrier.

Anonymous
map-marker Birmingham, England

Buying stock in Bulk

Dear Sir /Madam PRIVATE and CONFIDENTIAL registration We are wholesale exporter of electronics And electrical goods . G5 Trading Ltd based in Birmingham Uk And VAT G5 vat no. 184 51** ** We dispose stock very discreetly Mainly Deal in Customer Return stock Graded AB and C At the urgent need truck load of Televisions.Audio, tablets, microwaves And vacuums etc Job lots etc Money will paid priority before up left The stock Look forward to your positive reply. Decision done with in 12 Hours Warm Regards Jas Singh Email jas@***.co.Uk Tel 004478****0036
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User's recommendation: Yes any electrical and electronics goods

Deedee P

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Verified Reviewer
| map-marker Carrollton, Texas

Delivery issue

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I ordered an item back in November for Christmas, it just got delivered today, almost 4 months later. This is not acceptable! Granted I received it, just not in a timely matter.
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User's recommendation: Make sure it's in stock before ordering

ANNE H Ghi

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Verified Reviewer

I gave a problem with this "perk" charge. I did not ask for it and do not want it.

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This "perk" charge was on my credit card without my authorization. I did not ask for it. I do not want it. Please take me off of whatever "perk" is and refund this charge. You are going to lose a lot of business with tricks like this.
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Loss:
$15
Cons:
  • Ltd perks
  • Perks l never

User's recommendation: Be careful of extra charges that you do not want or ask for.

Pauline H Zji

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Verified Reviewer

Done with LTD! Really Done with LDT and all its Affiliates!

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The nerve of them to sign me up whereas $14.95 per month is being taken from my credit card for their PERKS Program! What they're doing is illegal, and they need to be held accountable for their dirty deeds toward their customers!

In talking with them, they even have the audacity to imply that it is something you signed up for!!! The PERKS Department wants you talk to the Ordering Department and the Ordering Department wants you to talk to the PERKS Department about the origin of the charges. In other words, they simply want to bounce you around when you insist on real answers. They give you fake names about who you are speaking with and refuse to allow you to elevate your concern to someone above them!

They are taking a lot of money from a lot of people because I see all the other complaints where other customers have had the same experience. LTD obviously have no intentions of cleaning up their act. LTD literally abuse your credit card you've entrusted them with when making a purchase by sneaking around and signing you up for something you never approved and don't benefit from, all while they suck $14.95 a month from you! What it all boils down to is, THESE PEOPLE ARE A BUNCH OF LYING, SNEAKY CROOKS WITH NO RESPECT OR REGARD FOR THEIR CUSTOMERS!

STAY AWAY FROM THEM! .

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Loss:
$120
Pros:
  • I have bought many things that ltd had
  • It until ldt perks starts taking 15 per month
Cons:
  • Fraudulent charges
  • No where did i read this
  • Slow delivery

Preferred solution: Full refund

User's recommendation: TAKE THIS AS A WARNING AND STAY AWAY!

2 comments
Guest

I just learned that these thieves have been taking $14.95 from my debit card for months and months!!! WTH?!?!? I NEVER authorized that!!!

Guest
reply icon Replying to comment of Guest-1957464

EXPERIENCED SAME B.S. CANCELLED THIS FEATURE

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Anonymous
map-marker Cranston, Rhode Island

The hold put on my account fir a different amount than was stated at check out and was told because I ordered on my phone. I also have to continue as a guest I’ve purchased a lot of items.

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AI want an account. I have not received any points. I was told after a few payments on time I would be eligible for a credit card. That has not been offered. I have a lot of other items I intended to buy but not without my previous purchases being considered for points. Please contact me. I am very frustrated.
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Carol L Wew

I ordered set of 2 Novelty kitchen towels/ item # is 588269. 1HK3-Red color

Have not received this item and did place order same day I placed my table and chair. I was billed for this.
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Preferred solution: Deliver product or service ordered

Brittany J Xxm

On returning item

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It takes a long time to get refund for items sent back to the company and customer care doesn't try n be helpful
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Pros:
  • Goods did arrive in a timely manner
Cons:
  • Do not follow through with returs

Preferred solution: Full refund

JP L
map-marker Knoxville, Tennessee

I apparently joined LTD Perks by just placing an online order.

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I placed an online order with LTD. Following the order I received an email confirmation of the order I had placed, and I received a second email from LTD Perks congratulating me for joining the perks program - WHICH

I HAD NOT JOINED.

I have no idea what that program is and according to the email my card will be charged $14.95 monthly. I DON'T even

have an LTD account, I always order as a guest because I rarely order

from LTD. I have tried 4 different times to get this cleared up to verify my

card will not be charged- spoken with 4 different reps. I understood with the first call it was too soon for him to find any information, he asked that I wait 24 hours.

As I did and the next rep was as helpful as she could be but could not assist me, so she was going to have a manager call me- which never happened. The last 2 calls on the 3rd day after the order was placed- those 2 reps were SO RUDE

I actually hung up on the 3rd rep and called again which once again I spoke to a rude rep. Make note at the end of the call she told me to have a Blessed day, which didn't follow up to her lousy attitude. They won't listen to the customer and continue to have me the customer repeat what I've just said.

The last rep said LTD Perks was not part of LTD and it did not matter to her if I shopped at LTD again. I said well I wonder what LTD

would think of that.

She said she did not work for LTD and it didn't matter.

Overall - LTD PERKS has a RUDE, LOUSY customer service. Make note

I asked to speak to a manager and was told that would not be possible.

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Pros:
  • Fair to good customer service
Cons:
  • Long delivery time
  • Ltd perks

User's recommendation: I would hesitate before using LTD Perks and at this point LTD- if they automatically join you in the Perks program.

Thomas L Nwx

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Verified Reviewer
| map-marker Glasgow, Scotland

On returning item

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Just. Getting nowhere with my problem with you not replying to
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Preferred solution: Full refund

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