Anonymous
map-marker Pearl, Mississippi

Nightmare from ***

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Ordered gifts Dec 2 and Dec 3 (2 orders) and called several times. It stayed in processing from Dec 2/3 until Dec 18.

I was sent email that product shipped Dec 18. It said GET EXCITED!!! Well, label was created, but FedEx didnt get it until Dec 20. Of course, it arrived late.

Was sent a form to review my items I ordered but I had not received them. LTD did not like my review and said it didnt meet their guidelines. Well, submitted the review again and they highlighted what I couldnt use. It was specifics of my order and the dishonesty of the phone staff.

THEY DONT LIKE THE TRUTH SO AMERICA IS NOT THE BEST FIT FOR THEM. I called numerous times inquiring about my order only to hear a zombie saying Yu order arrive before Christmas over and over.

I have a feeling that was the only line in English they spoke. What I dont get is this company has been getting away with the same junk for years.

Quality of items 2

Customer service 0

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User's recommendation: If it seems to good to be true, it usually is……

Ilesh S

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Verified Reviewer

UNAUTHORIZED Transaction

UNAUTHORIZED USAGE OF MY CREDIT CARD -

Confirmation # 103151****85

Order Dt: 11/29/21

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I was looking at my statements and found my minor son ordered a perfume from LTD Commodities store using my credit card. He did not take my permission.

He also says that the company said if you join perks, they will waive the shipping charge - however I am seeing a charge of $ 6.99. I have requested them to do the right thing: Either 1. I will send you the product and you reimburse the full amount of $ 28.77 Or 2. Waive the shipping charge and we are good.

I do not want to dispute this unauthorized charge with Paypal, as long as you take corrective measure. I was on the phone this afternoon with one of your Customer Service reps, Aiza - She just didn't understand this was an illegal usage of my card - she kept on saying it is my fault. (and of course I will deal with my son appropriately).

I am hoping to hear from them soon. Thank you for providing this forum.

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Loss:
$7
Cons:
  • No where did i read this
  • Shipping charges
  • Return policy

Preferred solution: Let the company propose a solution

User's recommendation: Double check they honored what they promise

Charlotte W Ynx

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Verified Reviewer
| map-marker Dedham, Massachusetts

Purcheses

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Please email me a complete copy of my orders, of what I have bought and when they were delivered Thank You Charlotte Wilkinson
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Preferred solution: Deliver product or service ordered

User's recommendation: Great Service and values

jamie h Oti

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Verified Reviewer

Several Orders

To Whom it may concern:I have been waiting for my items to ship, some since November. I was wondering when I would get my items???? Thank you, Jamie 910-574-**** Kittiewith9lives@***.com Order Number: 107207**** Order Date: 12/01/2021 Confirmation#: 103152****49 Order Total: $149.42 Attn Name: Jamie Harris Status: Partially Shipped Order Number: 107191**** Order Date: 11/29/2021 Confirmation#: 103144****85 Order Total: $165.90 Attn Name: Jamie Harris Status: Partially Shipped
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Loss:
$315

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Louisa, Virginia

I got a Christmas gift from a friend that was from LTD Commodities. Called several times and after the communication. Every agent hung up on me. The problem is: There are several different kinds of tr

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I got a Christmas gift from a friend. Which she ordered from LTD Commodities. There are several kinds of teas. It is Festive Tea Assortment Advent Calendar. I cant not drink TEA. I wanted to exchange it and order something else that was more expensive. I talked to several agents. They said, I could not do this. And it was cost 7.95 for shipping it back. She was get her money back. Plus by it not been damaged. It was cost 7.99! Everyone of them would not let me talk to a supervisor and hung up on me. This is the worst company that I have ever dealt with! I will buy anything from them!! I would rate this company a 0 if I could and the customer service agents that I spoke with a 0!!
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User's recommendation: Let anyone return something back to them. Without a shipping charge and the other charge of 7.99!

Anonymous
map-marker Tonawanda, New York

I did not receive the merchandise I ordered, even though my check was cashed.

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I did, however, receive a check in return. Thank you for the check, but it would have been better to receive a letter or note saying the merchandise was no longer available.
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Tina W Gix
map-marker Raleigh, North Carolina

Disgusted with your customer service

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I called about a charge that had hit my bank account and the woman was so rude while I was explaining to her that I had three charges on my card I need it to know what all three were she said she saw two I said maam Im on my bank account there are three she proceeded to tell me yet again that there was only two I said maam Im on my bank account I see three can you please tell me what these charges are for. I have ordered from LTD commodities for 20+ years and have never been talked to by a customer service person like I was this lady very disappointed probably will never order again from you guys. Very dissatisfied with the service
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Preferred solution: Let the company propose a solution

User's recommendation: Do not deal with customer service they terrible

Kate C Ivd

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Verified Reviewer
| map-marker Epsom, New Hampshire

Missing Item

Ordered 2 packages of 4 each of red cabinet bows. One package only had 3. I just would like LTD to send me one more.
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Pros:
  • I like the items i ordered
Cons:
  • Shipping charges
Anonymous
map-marker Columbia, Missouri

Received merchandise I didn't order

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Haven't heard anything back from ltd. Assume it is more costly to arrange FedEx to return than the value of the merchandise.
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User's recommendation: I have had good merchandise and service from ltd.

Anonymous
map-marker Apollo, Pennsylvania

Order

I want to cancel what is left on my order. I'm not very happy. I dont need what is left on my order. No use for it
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Anonymous
map-marker Ontario, New York

On returning item

Cant get them to email me the return label they say they will send me to return items sent way too late for Christmas and ordered in November
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User's recommendation: Run

Anonymous
map-marker Lexington-Fayette, Kentucky

Complain

My wife buys a lot of things off ltd and the last 6 no only one she can talk to is a mother country. That is a shame and you all have really over done yourself. USA workers need to work so why do you do you sham the USA like that. To me your taking a knee to the USA. She said if she doesnt get her order before Christmas you wont get a mother dollar from her. So you all In joy your self. Oh ya you have a MERRY CHRISTMAS. Not Holliday Christmas.
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Pros:
  • I have bought many things that ltd had
Cons:
  • Delayed deliveries
Charlotte S Sqn
map-marker Doylestown, Pennsylvania

To make a Credit Card Payment

Very polite and courteous customer service person. Issue taken care of very quickly. LTD Commodities great place to shop.
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Anonymous
map-marker Klamath Falls, Oregon

Order

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I finally received the help I needed. Thank you I had emailed several times with no results but then I got the return label I needed
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ellen d Ror
map-marker Sonoma, California

Wrong product, late delivery

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I ordered an orange netting type Halloween product. This did not come. With late delivery, an led spider was delivered that I could not use,
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Loss:
$5
Pros:
  • No pros
Cons:
  • Falst advertising

Preferred solution: Full refund

User's recommendation: not totally reliable.