Made an order on 10/16/09 at time of order I was told that it would be shipped with 7-10 business days. According to online order status the item is preparing to ship.
13 business days later it is still preparing to ship. Can't wait any more needed as gifts. Sent 2 emails and it takes them 4 business days to respone, sent 2 faxes did not change the status and the best of all tried to call wait time more than 30 minutes. Held on for 41 no one picks up.
Told to call between 7-8 am Called next day wait time more than 30 minutes. Can't stay on the phone it isn't even an 800 number we pay for that too.
All I want to do is CANCEL my order or at least TALK to someone. Does anyone answer the phone?